Refund policy

Retail returns and refunds

This policy applies to retail purchases from Les Deux Coqs, including online orders collected from our pickup locations.

Change of mind

We do not accept change-of-mind returns or exchanges on food products.

If there is a problem with your order

If you receive an incorrect or damaged item, or have a concern about its quality or safety, please contact info@les-deux-coqs.com.au as soon as possible. Include your order number or other proof of purchase, a description of the problem and photographs where possible. We will assess the issue and provide the remedy required under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded. For a major failure, you are entitled to choose a refund or replacement. Other remedies, including compensation, may also apply under the Australian Consumer Law. Nothing in this policy limits your statutory rights.

Transport and storage after collection

After collection, customers are responsible for transporting, handling and storing their products appropriately and following any care instructions provided. We are not responsible for damage or spoilage caused by incorrect customer handling, transport or storage. This does not affect your rights where a problem was present at collection or is otherwise our responsibility.

Returns and refunds

Please contact us before bringing food back so we can assess the issue and arrange an appropriate return if needed. For a valid consumer guarantee claim, we cover reasonable return costs and do not charge a restocking fee. Refunds are made to the original payment method unless we agree otherwise with you.

Wholesale orders

Wholesale customers should contact us directly about damaged or incorrect orders. Wholesale refunds and replacements are handled under the agreed supply terms, subject to any rights that cannot be excluded by law.